Missio Benefits is moving from a partially self-funded plan to a employer plan with Guidestone. There will be provision made for ancillaries and plan participants will jointly pay off incurred but not reported (IBNR or runoff) expenses.
All plan participants should have received notification of these changes on August 31st.
To expedite this conversion, the following communication channels are in place. Each of these will have connected with you and given you an opportunity to meet to assist you in the conversion process.
For Medical Plan Questions & Coverage
Please direct questions regarding medical plans (and travel risk plans) to Guidestone at firstname.lastname@example.org. Tell them that you are Missio Benefits participant and need to speak with somebody about coverage options.
For Ancillary Questions & Coverage
Ancillary coverage options (Vision, Dental, LIfe, ADD, and Disability) are being provided by Insurance Office of America. You can reach them at Louis Gallucci (DNVR) Louis.Gallucci@ioausa.com.
For IBNR (Runout) Questions
Missio Nexus will handle all IBNR collections and payments. You can email or call Missio Nexus with your questions by writing to email@example.com. A form for indicating runout payment preferences is being provided via email to plan participants.