Help Desk Administrator

  • Administrative
  • US
  • Administrative
  • US

Website Reach Beyond

Serving as the Voice + Hands of Jesus

We are looking for a help desk administrator to serve as the first point of contact between Reach Beyond staff and the IT Department. This person coordinates and prioritizes helpdesk requests, completing all tickets that are appropriate to their skillset, and coordinates with other IT staff to ensure all support tickets are handled in a timely manner.

The Help Desk Administrator provides first level response for hardware and OS (Windows and MacOS) problems, MS Office, VoIP (phone) issues, password changes, VPN connections, Microsoft 365 questions (Email, Teams, etc.) and managing users in Active Directory and M365 (account creation, deletion and permissioning). This person is responsible for managing the printers and print server in the Colorado Office as well as hardware inventory and software license compliance.

The Help Desk Administrator provides further mission critical support by providing new users with IT orientation as well as training existing users for new software rollouts and/or updates. This person will also provide secondary support for networking, infrastructure, security and backups.

To apply for this job email your details to lindsey@reachbeyond.org

To apply for this job email your details to lindsey@reachbeyond.org

Contact us

Reach Beyond

Serving as the Voice + Hands of Jesus

Related Jobs